ISO27001 Certification

ISO27701 Certification

Business ethics, as a set of standards for behavior that helps us determine how we ought to decide and act for stakeholders affected by our decisions or actions, refers to ethical standards that we should observe and are applied to our policies, organization and actions.
Ethical management values business ethics most to grow continuously, recognizing not only companies’ financial and legal responsibilities, but also their ethical responsibilities to society.
Hyundai Capital manages risk through ‘compliance activities’ focusing on legal compliance for our continuous growth. But our compliance does not stop with abiding by laws and regulations, but extends to improving value of various stakeholders like customers, shareholders, business partners, executives and employees, and communities to ensure that ethical culture becomes an integral part of our business.
Ethics regulations serve as guidelines or standards for understanding our ethical management direction and principles correctly, and how to decide and act correctly if ethical conflicts occur in the performance of one’s duties. Our ethics regulations were reflected into Hyundai Capital policies, regulations, business processes, etc. in order to ensure that they are observed at work. Also, Hyundai Capital executives and employees incorporate proper set of values aligned with our ethics regulations in the workplace.
Customer trust
Trust between employees
Stakeholder(shareholder, etc.) trust
Fair competition in market
Fair competition with partner
Fair treatment of employees
Mutual respect between employees
Transparent transactions with interested parties
Transparent performance of duties
Employee’s responsibility for society
Company’s responsibility for employees
Company/employee’s responsibility for society
We enforce three fundamental policies that we cannot compromise under any circumstances. Our Zero Tolerance Policy outlines that violators of these principles do not belong at HCS and will be held accountable.
The Company established organization, system and takes regular training, monitoring for ethical management activities.
Mandatory compliance training
Specialized Training
Compliance Review Board
Compliance Report System
Reporting Channels
Compliance inspection
Self-check Process
Various Reporting Systems
Achieved Consumer-Centered Management (CCM) certification twice in a row
Acquired certifications of Compliance Management System (ISO37301) and Anti-bribery Management System (ISO37001)
Earned an A rating from the Fair Trade Commission’s 2024 CP grade evaluation
Achieved a trifecta of triple-A ratings from global top three credit rating agencies (Moody's, Fitch, S&P)
Hosted Partner's Week
Launched 'Fair Play Program' (Compliance Program 2.0)
Obtained a certification for Customer Satisfaction Management System (ISO 10002)
Made comprehensive revisions to the Code of Ethics and created ethics guidelines
Enhanced whistleblower regard programs
Implemented new business review process(NBI)
Hyundai Capital, joined UN Global Compact, that recommends companies to fulfill social obligations and responsibilities
Renewed/opened external reporting channel, ‘The Voice’
Hyundai Capital, acquired the Compliance Management System Certification(ISO37301)
Human rights risk assessment: Enterprise survey was conducted from March 13th~28th 2023
Risks identified: Abusive words, insult, induced bullying, etc. are identified as workplace harassment.
Actions to mitigate the risks identified: Punishment was given based on a specialized law firm for the external whistle-blowing channel and enterprise training session was offered.
Hyundai Capital strives to lead the effort to promote a culture of Consumer-Centered Management or CCM and consumer protection.
HCS held a ceremony to declare adoption of CCM and obtained CCM certification issued by the Fair Trade Commission in 2022 and again declared the CCM 2.0 in 2024 to renew our commitment to making CCM our top priority and take the opportunity to win and retain customer trust.
Run on a quarterly basis, our Customer Panel diagnoses the quality of products and services from consumers’ point of view, and the feedback is incorporated into our everyday business decisions. The Company also holds quarterly top-level Consumer Protection meetings with the CEO to practice customer-centric business management, and strives to socialize and embed this business culture by issuing customer protection reports and awarding employees for best practices in consumer protection.
To ensure strong consumer-centered business management, HCS has implemented a VOC system, mandatory employee training, and internal control monitoring, as well as providing various services such as call agents dedicated to elderly & financially vulnerable customers.
Hyundai Capital is dedicated to improving product and service quality by communicating with customers through diverse channels. To this end, Hyundai Capital set up a customer panel in March 2022 for the first time in the industry to diagnose product and service quality levels, and reflect customers’ opinions and ideas in its products and services. In addition, we place a great emphasis on service quality management by conducting customer satisfaction surveys to customers who used our customer center or Hyundai Capital website/App, and reflecting the results in key evaluation metrics for call center agents and related functions.
In parallel, we are strengthening digital-based communication with customers. A case in point is AI agent that calls a customer after a loan is confirmed to check if the customer is well informed about key product details such as interest rate. If any issues are identified, a human agent communicates directly with the customer to eliminate possibilities of mis-selling.
Moreover, to better serve the financially vulnerable customers such as the disabled and the elderly, we run a dedicated consultation desk at branches, and implemented a voice support system in Hyundai Capital App/website that provides description of key product features. We will continue to expand services for the socially disadvantaged who are lagging behind in the fast changing digital environment.
Hyundai Capital Services or HCS creates data protection and privacy policies to protect its customers’ personal credit data and carry out different activities such as employee training, status reviews, data breach monitoring, vendor management, etc. to comply with the policies. HCS also tries to keep any loss or damage to its customers and the company to a minimum by responding in real time to cyber threats such as hacking attempts and DDoS attacks which are becoming smarter and more sophisticated and conducting cyber drills on a regular basis.
HCS was the first in the industry to get ISO 27001 Certification, the leading globally recognized international standard created by the International Organization for Standardization, in 2008 and got ISO 27701 which is an extension to ISO 27001 for privacy information management in 2024, demonstrating its excellence in information security and privacy information management. In addition, it makes sure it continues to be certified by completing an ISO audit process every year.
As protection of personal credit data is becoming more important than ever, HCS is fully committed to protecting its customer data.
Our Capital, Hope for a Better Future!
Reinterpretation of 'Capital'
Strategic and committed CSR activities under the new vision statement
CSR Program > Execution > Internal/External Contribution
Hyundai Capital to Social-Resource
Mobility
Global
Finance
Green
Talent Donation
The largest youth volleyball class in the country
Finance 101 classes for elementary, middle school and high school students
Employee volunteer plogging campaign (pick up litter + jogging)
A Senior digital internship program in which financial education is conducted for elderly customers and trained seniors directly conduct financial education at senior welfare centers
kyungmo.cha@hcs.com
keunho.park@hcs.com
CP (Compliance Program) is an internal compliance system or code of conduct that a company voluntarily implements and operates to facilitate understanding of and autonomous compliance with fair trade related laws and regulations.
With a growing interest in ESG and trend towards mandatory non-financial reporting, CP is considered as a key indicator for ethical management that improves the social value in business. When a listed company is evaluated for ESG, its CP operations are reflected into the social value assessment.
When a company fails to fulfil its compliance requirements, its non-compliance can lead to not only fines, damages, legal fees and other financial penalties but
also tangible∙intangible loss like reputational damage when its non-compliance is covered by the media.
In this context, CP enables a company to prevent non-compliance driven loss, be competitive and achieve sustainable growth.
CP Officer shall be appointed by BoD and have roles & responsibilities to efficiently manage·operate CP.
Hyundai Capital shall put in place and implement policies and procedures to ensure that Hyundai Capital executives and employees clearly recognize and comply with fair trade laws and regulations. Policies and procedures shall be created in accordance with Hyundai Capital's document policies.
CEO shall deliver a message clearly by saying that CP is one of the key elements of management and executives and employees should comply with the
relevant regulations.
CP Officer shall be appointed by BoD and have roles & responsibilities to efficiently manage·operate CP.
Create Compliance Manual, which contains internal guidelines for Compliance Program, and distribute it to give executives and employees easy access.
Employee training shall be provided with detailed examples of CP violations. Departments or employees with roles and responsibilities likely to violate CP need to be trained appropriately.
As prevention and monitoring of violations are most important in CP operations, systematic internal supervision system (monitoring framework) that includes
audit, supervision, reporting, etc. shall be established·operated.
As quick and reasonable disciplinary actions are required for violations to build an environment for Compliance, company regulations need to be established to take appropriate actions against an employee who violates fair trade related laws and regulations.
Hyundai Capital is not obliged to report a disciplinary actions taken for violations to competition authorities and Fair Trade Commission shall not use it as
evidence to enforce competition laws.
Hyundai Capital shall monitor and assess CP criteria, procedure, operation regularly to ensure that CP is effectively maintained·operated and take remediation actions accordingly.
To Hyundai Capital Team,
Thanks to your dedication and commitment, HCS attained meaningful achievements last year despite the difficulties in business environments both home and abroad. One of the most notable feats was obtaining the ISO certificate in six areas including internal control compliance, in recognition of the global top-tier quality internal control system we have implemented.
In 2025, we again face diverse challenges in our business environment, amidst economic uncertainties and regulatory changes. In these difficult circumstances, it is all the more important to stick to the basics and uphold our core values for sustainable growth. One of the principles we must observe without fail is Compliance with the Monopoly Regulation and Fair Trade Act.
This year, the Fair Trade Commission announced various tasks to achieve the objective of “Create a fair trade market environment to recover the economy and secure an engine for sustainable growth in the future”. Especially, the following key tasks are important guidelines that all of us should keep in mind and comply with.
1. Stamp out antitrust violations and unfair transactions
Antitrust violations are unlawful behavior that undermines the market and burdens the economy. Although antitrust violations may appear to facilitate target achievement in the short-term, violating the law would lead to serious consequences such as fines, criminal punishment, liability for damages, and reputational risk.
Also, misusing vendor’s technologies or forcing unfair transactions is nothing but betraying trust. All of HCS employees are advised to exercise extra caution in order to prevent antitrust violations and unfair transactions against vendors.
2. Enhance consumers’ rights and benefits in digital transactions
Misleading consumers (e.g., dark patterns) has become an issue in the expansion of digital financial services. Such actions go against HMG’s goal of customer-centric business and may damage customers’ trust. We must therefore strive to always maintain transparency and fairness in the digital environment, and provide services that put customers first.
3. Monitor unjust internal transactions and reinforce penalties
We must stay away from unfair practices in internal transactions, such as providing unjust business opportunities or business funneling. All transactions must be made in a fair and transparent manner, and we need to continue monitoring and improving our internal processes to this end.
HCS has treated customers and vendors based on a fair and ethical corporate culture, and solidified our position as a socially responsible company. Maintaining this reputation requires the cooperation and commitment of the entire HCS team. Let us work together to build another year of fair trade excellence for HCS in 2025.
Thank you.
President & CEO,
Hyung-Jin David Chung
Appointed VP Jungwoo Park as Chief Compliance Officer
Achieved Consumer-Centered Management (CCM) certification twice in a row
Acquired certifications of Compliance Management System (ISO37301) and Anti-bribery Management System (ISO37001)
Earned an A rating from the Fair Trade Commission’s 2024 CP grade evaluation
Hosted Partner's Week
Launched 'Fair Play Program' (Compliance Program 2.0)
Obtains the Customer Satisfaction Management System Certificate (ISO 10002)
Expands the whistle-blower reward policy
Revises Ethics Code and enacts ethical practice guidelines
Launches an NBI (New Business Introduction) process
HCS joins the UN Global Compact that recommends execution of corporate social obligations and responsibilities
Renews/opens ‘The Voice’, which is an external whistle-blowing channel
HCS obtains the Compliance Management System certificate (ISO37301)
HCS executes ESG policies (Human Rights Charter, Ethics Charter, Guidelines, etc.)
Expands and improves the voluntary reporting program
Establishes corporate policies & procedures in line with the enforcement of act on prohibition of workplace harassment and improves the internal whistle-blowing program
Executes guidelines on product development and sales
Enhances CDD (identification of actual owner) to comply with the revised AML Act
Runs a Compliance Campaign [Come Play] (showing video clips produced by employees, compliance quiz)
Introduces a Compliance Three-strike out policy
Creates an NPI (New Product Introduction) for consumer protection
Opens an internal control ERP
Implements a vendor management program
Holds a compliance UCC competition
Runs a Compliance Remind Campaign (employee ethics, transparent transactions with vendors, conflict of interest and SNS-related matters to exercise caution)
Enforces a Leniency policy
Runs a Compliance Remind Campaign (No collision, customer information protection)
Sets up a hotline to receive a report from an external party
Produces and distributes a sexual harassment case book
Opens a system for personal information integrated file management
Establishes and executes an advertisement operation policy
Provides professional compliance training
Builds a system for Business Continuity Management
Provides compliance school sessions
Appoints a third Ombudsman
Provides special training in credit information act
Obtains Grade A in Compliance Program
Provides Team Lead training related to fair trade such as prevention of collision, etc.
Revises and distributes the Compliance Program Manual
Provides Branch Manager compliance training
Enhances the Ombudsman system
Sends an official letter to establish practices of transparent transaction with vendors / Publishes Compliance Guidelines
Provides advanced cyber courses for Compliance
Expands and executes 2nd Ombudsman policy
Obtains Grade A in Compliance Program
Obtains ISO27001 certificate in 'customer information security' section for the first time as a financial company
Revises and distributes the Compliance Program Manual
Enforces an Ombudsman policy / Provides compliance training in video
Starts sexual harassment counselling
Revises the Compliance Program Manual
Implements and runs a compliance Q&A system
Opens and promotes a Compliance logo
Provides an advanced compliance training program for all employees
Opens an intranet site for compliance
Provides a special ethical management training program for managers
Provides fair trade transaction courses
Enforces a policy on sharing of customer data with a third party
Provides a cyber class on ethical business management
Executes a Professional Ethics Compliance Agreement
Enforces a Zero Tolerance Policy
Introduces a Compliance Program (CP)
Produces a Compliance Program Manual
Appoints a Compliance Officer
Operates an internal control system and a compliance officer policy
Hyundai Capital Services (HCS) had become the first in the credit finance business industry to obtain the Compliance Management System Certificate (ISO37301) in 2021 and obtained the Anti-Bribery Management System Certificate (ISO 37001) as well as the ISO 37301 again in 2024 through the audits of Integrated Management Systems (IMS), which proves that HCS’ internal system, which is one of the key elements to maintain the soundness of management, meets the international standard.
Especially, HCS received a high score in education in ISO Management System Standards, system improvement through internal audit, compliance monitoring through regular Compliance Monitoring Report, and anonymous tip-off management by utilizing an external organization.
The certificates given via the audits of IMS have served as an opportunity for HCS to solidify our will to prevent corruption as well as to continue making effort to comply with regulations and as global Hyundai Motor Group’s captive finance company, HCS will spare no effort to fulfil our social responsibilities.
Hyundai Capital Services places a top priority on the growth of employees and provides diverse programs
and support in order to help employees grow together with the company. At Hyundai Capital, all full-time
employees (FTE) go through performance evaluation annually according to the company’s evaluation system
based on its meritocracy philosophy, and evaluation results are considered in promotion, leadership
position assignment, and compensation. Hyundai Capital has in place continuous process management,
multi-rater review, evaluator training, evaluation appeal process, and self-evaluation so as to evaluate
performance and competence of employees in a fair manner. (Percentage of employees who underwent regular
performance evaluation in 2024: 100% /96.6% when excluding employees on leave or who have been with the company for no longer than three (3) months)
As a result, Hyundai Capital posts one of the lowest turnover rates in the financial industry at 3.3% (voluntary turnover rate 1.9%)*, indicating that the employees enjoy stability as well as growth
opportunities at Hyundai Capital. Hyundai Capital will continue to spare no effort in investing and
supporting the growth of our employees.
Hyundai Capital joined the UN Global Compact (hereinafter “UNGC”) in June 2022 to establish the ESG management framework. The UNGC is the world’s largest corporate responsibility initiatives under the United Nations with more than 20,000 participants (companies and non-business signatories) in 170 countries. By joining the UNGC, Hyundai Capital proclaimed that it will comply with 10 principles in 4 areas; human rights, labor, environment and anti-corruption, and implement ESG management aggressively across the board. In addition, as a signatory to the UNGC, Hyundai Capital will disclose its efforts in implementing the UNGC 10 principles through the Communication on Progress(COP) on an annual basis.